Tripping Store Replacement Policy

Welcome to Tripping Store’s Replacement Policy! We stand behind our products and want you to have the best growing experience possible. Here’s how our replacement process works.

Important Note: 

We offer replacements only—no refunds. If there’s an issue, we’ll replace the item according to the guidelines below.

Electrical Items

• Replacement Only: If an electrical item arrives damaged, is broken in shipping, or doesn’t work, we’ll replace it.
• One-Year Guarantee: Electrical items are covered for a full year from the delivery date. If it stops working at any point within that year, just send us a video showing the issue, and we’ll replace it.
• Return Shipping: In cases where we need the item back, we’ll send you a prepaid shipping label at no cost. Most of the time, though, we’ll simply send you a replacement without needing the original item back.

Grow Bags and Spores

To ensure quality and fairness, the following rules apply to all grow bag and spore replacements:

1. Both Must Be Purchased from Us: For any replacement, both the grow bag and spores need to be bought from Tripping Store.
   • If you use a bag from us but spores from elsewhere, or vice versa, we can’t offer a replacement since we can’t confirm the quality of products bought from other sources.
2. Correct Spore Usage: For the best results, use the following spore amounts with each bag size:
   • 1 lb bag: Use 2.5 ml of spores
   • 2 lb bag: Use 10 ml of spores
   • 4 lb bag / 1.5 kg bag: Use 20 ml of spores
3. One Replacement Limit: Each grow bag is eligible for one replacement only. If the replacement bag fails, we cannot issue another.
4. Understanding Contamination: Contamination can happen, even with the best practices. Mycology is a sensitive science, and while we have a 96.3% success rate with over 5,000 bags sold, a small chance of contamination is part of the natural process. It doesn’t mean you did anything wrong—it’s just part of the journey.
5. Conditions for Replacement:
   • Timely Use: Use the grow bag within 10 to 14 days of receiving it.
   • Proper Environment: Set up the bag with the correct conditions. If a heat mat is recommended, make sure you’re using one.
   • Photo Documentation: Send us clear photos of your setup, including:
     • One photo showing the complete setup.
     • Three photos of the bag from different angles: front, side (left or right), and the base.
   • Follow All Instructions: Be sure to follow the instructions provided with the grow bag. This helps us support your claim for a replacement if needed.

Replacement Process

• Dispatch Day: Replacements are sent out every Wednesday.
• Please note: A standard delivery fee of £5.99 will be charged for all replacements.
• Need it faster? If you would like next-day delivery, a fee of £8.99 applies.
• How to Request a Replacement: Email your order number and required photos to support@trippingstore.co.uk. We’ll review your information quickly, and if everything checks out, we’ll arrange your replacement.

We’re here to make your experience as smooth as possible. Follow these steps, and we’ll take care of the rest!