Every order, logged, sealed and tracked from our door to yours.
No mystery vans, no branded boxes, no guesswork. Here's exactly how your order travels.
1. How Your Order Reaches You
Think of this like tracking your own parcel before it's even been sent. Here's every checkpoint.
Order Confirmed
Secure checkout, instant confirmation email.
Prepared & Sealed
Packed within 1–3 business days in discreet, secure packaging.
Dispatched & Tracked
Handed to DPD, Evri or Royal Mail. Tracking link sent by email.
At Your Door
Sealed, unbranded, exactly as ordered.
2. UK Shipping
Courier
DPD or Evri, fully tracked
Coverage
England, Scotland, Wales, Northern Ireland
Delivery Time
1–3 days once dispatched
Tracking
Tracking number emailed the moment your order is dispatched
UK orders are sent with either DPD or Evri, both of which give you full door-to-door tracking, so you always know exactly where your parcel is. No unmarked vans showing up unannounced, no guessing games.
3. International Shipping
Courier
Royal Mail International Tracked
Coverage
Worldwide, subject to your country's import rules
Tracking
Tracking number emailed once your parcel is collected
We ship worldwide using Royal Mail's tracked international service. Delivery times vary by destination and by how quickly local customs process the parcel, which is outside of our control once it leaves the UK. Please check your own country's import rules before ordering.
| Region | Countries | Delivery Time |
|---|---|---|
| UK | England, Scotland, Wales, Northern Ireland | 1–3 days |
| Europe / EU | France, Germany, Spain, Italy, and other EU countries | 10–15 days |
| Middle East | UAE, Saudi Arabia, Israel, and surrounding countries | 5–10 days |
| North America | USA, Canada, Mexico | 5–7 days |
| Central America & Caribbean | Panama, Costa Rica, Jamaica, Dominican Republic, etc. | 5–7 days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, etc. | 10–15 days |
| Asia | Bangladesh, India, Japan, China, Singapore, Malaysia, Thailand, etc. | 5–10 days |
| Oceania | Australia, New Zealand, Fiji, etc. | 10–20 days |
| Africa | South Africa, Egypt, Morocco, Nigeria, Kenya, etc. | 5–10 days |
These timeframes start from the day your order is dispatched, not the day it's placed, so remember to add your 1–3 day dispatch window on top. Delivery can occasionally take longer around customs delays, remote areas, or public holidays in the destination country.
4. How We Pack Your Order
We know discretion matters. Every order leaves us sealed in a secure, tamper-evident container inside plain, unbranded outer packaging. There's nothing on the outside that identifies the contents, the products, or that it's come from a mycology supplier. Items are cushioned and padded to protect them in transit, no matter how far they're travelling.
If your parcel ever arrives looking knocked about on the outside, that's normal for a courier network, it doesn't mean what's inside is damaged. Just check the contents and get in touch if anything's actually broken (see Section 7).
5. Order Tracking
As soon as your order is dispatched, you'll get a confirmation email with your tracking number and a link to follow its journey. If you can't find your dispatch or tracking email, check your spam or junk folder first, it often lands there. Still can't see it? Contact us and we'll resend it straight away.
6. Storage After Delivery
Spore Syringes
Fridge at 2–8°C, in original packaging, in the dark. Never freeze. Viable for 12–18 months. Use promptly once opened.
Grow Kits
Cool, dry place out of direct sunlight until you're ready to start. Follow the instructions included with your kit.
Electrical Equipment
Heat mats, thermometers and other electrical items: store dry, at room temperature, away from direct moisture.
Lab Equipment & Tools
Scalpels, agar tools, microscopes and similar items: keep clean, dry and in their original case or wrap.
Other Supplies
Storage varies by item, check the product page or included instructions for specific guidance.
If you're unsure how to store something you've ordered, get in touch and we'll point you in the right direction.
7. Damaged, Delayed or Missing Parcels
We know how frustrating it is when something goes wrong after you've placed an order, so here's exactly what to do, no run-around, no hoops to jump through.
Damaged Parcel
Contact us with photos of the item (and of the packaging, if you still have it). If you can't provide a photo or video, tell us and we'll agree another way to check your claim. If you tell us within 30 days of delivery, you can choose a refund or a free replacement; after that, we'll replace the item. Your statutory rights are not affected.
Delayed Parcel
Check the tracking link first. If it's stuck or overdue, contact us and we'll chase it up with the courier for you.
Missing Parcel
Check tracking shows "delivered" and ask neighbours or check safe places first, then contact us if it's still missing.
Spore syringes, grow kits, electrical equipment and lab tools, all shipped tracked and discreet.
8. Frequently Asked Questions
QHow long does dispatch take?
Orders are dispatched within 1 to 3 business days of payment being confirmed.
QDo you ship internationally?
Yes. We ship worldwide using Royal Mail International Tracked. Delivery time depends on your destination region.
QWhich couriers do you use in the UK?
UK orders are sent tracked with either DPD or Evri.
QHow long does international delivery take?
It depends on the region. North America takes 5–7 days, Europe 10–15 days, the Middle East, Asia and Africa 5–10 days, Oceania 10–20 days, and South America 10–15 days. See the full delivery times table in Section 3 for details by region.
QWill my order be tracked?
Yes, every order, UK and international, includes tracking. You'll receive a tracking link by email once it's dispatched.
QIs the packaging discreet?
Yes. Every order is sealed in a secure container with plain, unbranded outer packaging and discreet labelling, so there's nothing to identify what's inside.
QWhat happens if my parcel is damaged?
Contact us with photos of the damage (and of the packaging, if you still have it). If you can't provide a photo or video, tell us and we'll agree another way to check your claim. If you tell us within 30 days of delivery, you can choose a refund or a free replacement; after that, we'll replace the item. Your statutory rights are not affected.
QWhat if my parcel is delayed?
Check your tracking link first. If it looks stuck or is overdue, contact us and we'll follow it up with the courier on your behalf.
QMy tracking says delivered but I don't have it, what now?
Check any safe places around your property and ask neighbours in case the courier left it with them. If you still can't find it, contact us and we'll help sort it out.
QHow should I store my order once it arrives?
Spore syringes should go in the fridge at 2–8°C, kept dark and never frozen, and stay viable for 12 to 18 months. Grow kits keep best in a cool, dry place until you're ready to start. Other supplies vary, check the product page or included instructions.
QI haven't received a dispatch or tracking email, what should I do?
Check your spam or junk folder first, as confirmation emails sometimes land there. If you still can't find it, contact our support team and we'll resend it.